Privacy Policy

Last updated: 1st January 2024

1. Introduction

Energy Pulse Wave Max ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website energy-pulsewavemax.com and use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Energy Pulse Wave Max is the data controller for the personal information we collect about you. Our contact details are:

  • Address: Unit 15, Technology Park, Manchester M1 7ED, United Kingdom
  • Phone: +44 161 234 5678
  • Email: [email protected]

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number, postal address)
  • Company information and job title
  • Communication preferences
  • Any information you provide in forms or communications

3.2 Technical Information

  • IP address and browser information
  • Device information and operating system
  • Website usage data and analytics
  • Cookies and similar tracking technologies

4. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our services
  • To respond to your enquiries and provide customer support
  • To send you newsletters and marketing communications (with your consent)
  • To improve our website and services
  • To comply with legal obligations
  • To protect our rights and prevent fraud

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: For marketing communications and non-essential cookies
  • Contract: To provide services you have requested
  • Legitimate interests: To improve our services and prevent fraud
  • Legal obligation: To comply with applicable laws

6. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • To trusted service providers who assist in operating our website
  • When required by law or to protect our rights
  • In connection with a business transfer or merger
  • With your explicit consent

7. Data Retention

We retain your personal information only for as long as necessary for the purposes outlined in this policy, typically:

  • Customer enquiries: 3 years after last contact
  • Newsletter subscriptions: Until you unsubscribe
  • Website analytics: 26 months
  • Legal compliance: As required by applicable law

8. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request copies of your personal information
  • Rectification: Request correction of inaccurate information
  • Erasure: Request deletion of your personal information
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw consent for processing

To exercise these rights, contact us at [email protected]

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

11. International Transfers

Your personal information is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

12. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: [email protected]
  • Phone: +44 161 234 5678
  • Post: Energy Pulse Wave Max, Unit 15, Technology Park, Manchester M1 7ED, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk